My short airplane trip from Hyderabad to New Dehli was diverted to Jaipur due to poor weather conditions in New Dehli. I was not worried because Jaipur was only a 30 minute plane ride from Hyderabad and I had almost 4 1/2 hours before my flight to the United States. Although I'd had some concern that once I left Hyderabad I would have no way of communicating with anyone (only having a U.S. phone, no computer or i-Pad), Lauren assured me that the time between flights should allow for smooth connections.
As we continued to sit in the airplane, with delay after delay, my concern grew. Four hours after landing in Jaipur, we finally were airborne. We landed in New Dehli with only 30 minutes remaining to catch my flight to the United States and I still had to go through immigration, navigate through the airport to find my gate (gate had not been assigned on my boarding pass), and make it onto the plane. Only two immigration stations were open. The official scrutinized the address I had given as a location while in India. I realized that I really didn't know any of the addresses and had written the address of the airport hotel we stayed in upon arriving in New Dehli. Time ticked by - he finally let me through but the time for departure had passed. Some passengers behind me speculated that the plane might be held because of the unforeseen weather delay (pre-monsoon showers). I raced into the airport and found the first arrival/departure screen available (hoping to find my gate number). There flashed the stark reality....the plane had departed. Two young girls looked at the screen with me and I conveyed the message that the plane had taken off. They ran to tell their dad....who joined me, in disbelief.
Thus began the formation of the randomly displaced group of 17 who missed their flight to the United States. The time was 11:30 P.M. I was the only non-Indian in the group and the only single female. Whatever level of calm I had clung to thus far quickly began to erode as I realized my communication limitations and my minimal understanding of travel rights. Verbal exchanges in Hindi or Telegu began but I had little clue of the content. I knew that my best chance of a successful outcome was to cling to the group. By 3:00 A.M. we were still in the airport going through procedural paperwork and were told that the missed flight was not the fault of Jet Airlines. Thus there were no guarantees for a flight out the next day and no hotel accommodations were being made.
Families began to make plans to leave the airport and find a hotel for the night. As they began to move towards the exits to hail a cab, I tried to stay close. I didn't want to camp all night, by myself, in the airport guarding my luggage. One of the group, a young man named Meer, who seemed to be an organizer, said, “You can stick with me.” He secured cabs for the two of us and three other families and we headed for a hotel near the airport. From then on, each step of the way, he oversaw my needs.
I am in awe of these generous people, words cannot convey how I was taken in as one with, rather than as the “foreigner” I was. At the hotel, Meer said that he was going to order some food and asked what I would like. I explained that I had no money, having given almost all of my remaining rupees to Lauren, knowing that I would not need them. He said not to worry, we would have the food put on the hotel bill and I could pay by credit card when we left. So he placed the order and the food was delivered. He made sure that I was not alone in the hotel, getting a room next to mine, checking out the accommodations, making sure the air conditioning and fan worked. When I mentioned that nobody in my family knew of my situation, he offered his phone so I could try and reach Lauren (at 3:00 A.M.). She was asleep so I left a text.
At 8:00 A.M. there was a knock at my door, I was afraid to open it but did. The hotel clerk stood with a bill for the food ordered during the night and wanted payment. I tried to explain that I had no rupees and thought that I could pay the total with the hotel bill. However, since the food was actually purchased off-site that probably wasn't going to work. He eventually left and two hours later there was another knock – Meer appeared and told me he had taken care of the bill.
For breakfast I decided to make due with the granola bars I still had left and I wanted to offer some to the other families. I knocked on the doors of the two families who actually made it to the hotel with us and found that the family of 4 and the family of 3 had all slept in one bed. While my room left something to be desired, their situation was worse. After sharing what I had, I returned to the room.
An hour later, there was a knock at the door and Sati was there, offering the breakfast she had purchased for me. I once again explained that I had no money – but she said that it was not a concern. Shortly thereafter Rao appeared and wondered whether I had been able to contact my family. I explained that my husband did not know and I wasn't sure whether my daughter did either. He said that he had a friend in India who had an international phone and he would call him and ask him to call Doug. He also let me use the phone to call Lauren, who had a local phone. I was able to reach her and let her know the circumstances. Once I was able to get word out to them, I felt a sense of relief. I then was able to sleep a little bit more.
I snacked on granola bars until we left for the airport around 5:30 P.M. I was able to pay the hotel bill with my debit card (the first time I had ever used one) and offered Meer the 200 rupees that I had left to go towards the returning cab ride. I told him that once we got to the airport, if someone would help me use an ATM machine, I would pay him back – he brushed my offer off. However, things did not go smoothly at the airport. As we approached the ticket counter we thought we had vouchers for the same flight we had missed the night before but that's not how things unfolded. By about 7:00, fourteen of the 17 airplane refugees got tickets and 3 of us were put on standby. The group rallied around me and would not leave me side while I waited. At around 8:00 they were ready to head towards the gate, and I was still without a ticket. Meer said to me, “You have to eat,” and bought me a doughnut and a beverage. He then took 500 rupees out of his wallet and gave it to me. I told him, “No,” but he insisted, stating that I could return the money when I finally was issued a ticket. He instilled hope. Bijay took me to an ATM and together we were able to obtain 500 rupees. I returned the money to Meer. Rao called his friend in India and once again asked him to make another international call. Meer allowed me to try and text Doug with his phone. A call was made to Lauren to let her know that a flight had not been secured.
My support group started to the gate and I was left with a single man, I had not met previously, and a father with two daughters who were still short one ticket assignment. Their focus appeared to be on their own needs … and I knew that I was somewhat more on my own. One of the ticket agents indicated that by 9:30 they would be able to tell us whether we would be seated on the flight. The plane was scheduled to leave at 10:50 P.M. By 9:30 we moved towards the ticket counter...where we waited and waited. The ticketing agent acknowledged us but still did not attend to our needs. Finally, around 10:00 he told us that we would all get on but the process of issuing tickets seemed to drag...and time was ticking. It was after 10:00 before I had a ticket and I still had to go through immigration (for the second time having done it the night before) and then security. Immigration went quickly this time but I got stuck in security because the people in front of me had packages that were falling apart inside the scanner. (At this point, I was the last of the 17 still not on the plane.) Meanwhile, the United Airlines agents told me that I needed to hurry because the plane was boarding. I tried to get into another lane but that was not allowed. Once cleared, I ran to the gate, where there was yet another screening process. When I finally boarded the plane....my group, who were scattered throughout the plane, rose and cheered. Meer found me and handed me his phone saying, “Your daughter has been worried, talk to her.”
Over and over I thanked these wonderful people who took me under their wing. I was so appreciative of their kindness and generosity. I kept thinking, would a foreigner be so warmly adopted in the United States, would we so lovingly share our time, resources, and money? Would we be so caught up in caring for our own needs that we would not risk anything that might jeopardize that? I have tears in my eyes again, right now as I remember and relish the love I was shown.
I have many wonderful memories of my time in India but this one is a memory of the heart. While it was extraordinarily special, I must say that inclusion was the predominant theme wherever I went. I never once felt like a stranger in India. I was always treated as a familiar friend. There was an openness of spirit that exuded “one with.” These are lessons that I want to remember. I thank God for teaching me in this way.
Before I left the plane, I walked to the back and located Meer. I handed him the remaining 500 rupees I'd gotten through the ATM. It was the last I saw of this wonderful young man.